Thanks, American Express

So often, we like to complain about big companies and how they don't deliver on their promises or that customer service isn't what it used to be. I've already given a thumbs up to a small company, ULA, for being the opposite, and now I'm going to do the same for American Express.

As I wrote the other day, Magge accidentally cracked the screen of the iPad mini I bought for this trip. Since I bought it with my Amex, I filed a claim under their purchase protection program. I was expecting a back-and-forth hassle, during which I'd be asked all kinds of unreasonable requests. Instead, I was asked when the damage occurred, when I bought the item, and where I bought. Two days later my account was credited. Two days. It's nice to know the card benefits they promote aren't just part of a bait and switch.